Helpdesk Coordinator

Location City and District of St. Albans
Job-type Permanent
Salary £25000 - £30000
Contact Gemma Hughes
Reference #GM18320_1716908649

A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office.

The Helpdesk Coordinator Role

The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors.

Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks.

Being the first point of contact on behalf of the business has never been more important. Responsibilities include:

  • To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off.
  • Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's.
  • Handle incoming calls and make outgoing calls as required.
  • Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required.
  • Liaising with wider team members where necessary to ensure the best resolution.
  • Completing administration tasks including daily reporting and signing off work.

The Helpdesk Coordinator

Will have -

  • Experience with planning and scheduling of engineers.
  • Knowledge of facilities maintenance.
  • Strong customer service and administration skills.
  • Attention to detail.
  • Self-motivated, enthusiastic, and professional.

In Return

  • £25,000 - £30,000
  • Company Pension
  • Strong Training and development opportunities
  • Positive, friendly, and supportive working environment.
  • A good work / life balance
  • 20 days annual leave + bank holidays (+ additional shut down at Christmas)
  • Working Hours: 8:30am-5:30pm
  • Company phone & laptop
  • Fun, company social days out

If you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James.



Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning